At Almir Textiles, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind.

Returns

You may return most new, unopened items within 7 days of delivery for a full refund. Return shipping costs are to be paid by the customer unless the return is a result of our error (you received an incorrect or defective item, etc.).

Exchanges

If you need to exchange an item for a different size, color, or variant, please contact us within 7 days of delivery. We will process an exchange for the desired item, subject to availability. Return shipping costs for exchanges are the responsibility of the customer.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including live fish, and perishable items. Additionally, custom-made or personalized items cannot be returned unless they arrive damaged or defective.

How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer support team at almirtextiles@gmail.com with your order number and details of the item(s) you wish to return or exchange. Our team will guide you through the process and provide you with a return authorization and shipping instructions.

Refunds

Once your return is received and inspected, we will process your refund within 14 days. Refunds will be issued to the original payment method used for the purchase.

Shipping

Shipping costs are non-refundable, except in cases where we made an error in the fulfillment of your order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund as soon as possible.

Contact Us

If you have any questions about our return policy or need assistance with a return or exchange, please contact us at almirtextiles@gmail.com or +92 323 9580000